Frequently Asked Questions
What if I don't receive the verification code?
Check your spam or junk email folder. If the code isn’t there, try resending the code or verify that your email address is correctly entered.
Is the app free for customers?
Yes, the app is free for customer use.
Can I register as a business instead of an individual?
Yes, during the registration category selection, you can choose a registered business option if applicable.
What if I made a mistake in my application?
You can review and edit information before submitting. If already submitted, contact Earthnique support for assistance.
My category is missing — how do I get it added?
Contact Earthnique support at support@earthnique.ca.
What should I include in my business description?
Provide a concise overview of your products or services, highlighting unique aspects or specialties that make your business relevant to ethnic communities.
How long does the application review take?
Application reviews vary. You should expect to hear back within 24 hours. Otherwise, you may contact Earthnique support at support@earthnique.ca for an update.
How do I know if my application is approved?
You’ll receive an email notification once your application is reviewed and approved. You can also check your Vendor Panel dashboard for status updates.
Still have questions?
Our dedicated support team is here to help you navigate the world of Canadian craft. We typically respond within 24 hours.